UK Internet Outage reports surged across the country on Monday as over 100,000 customers lost connection due to a massive network failure affecting major providers including Vodafone, BT, Sky, EE, TalkTalk, Three, and O2.
The outage began around 2 PM, leaving users without broadband, Wi-Fi, or mobile service across multiple regions of the UK.
By 3 PM, DownDetector recorded over 131,000 problem reports, with 70% related to home internet and 22% to mobile connections.
Users flooded social media with complaints, saying they couldn’t access Vodafone’s website or reach customer support lines.
“@VodafoneUK My broadband is not working, your app won’t load, and even your website says it cannot be connected. Is Vodafone down nationwide?”
Areas Most Affected
According to DownDetector, reports were highest in:
Manchester, London, Glasgow, Birmingham, Cardiff, Enfield Town, Thornton Heath, Mitcham, and Brent.
Expert Insight
Sabrina Hoque, telecoms expert at Uswitch.com, said:
“Outages are frustrating for customers, especially when the cause and duration are unclear.
To check if your provider is affected, visit DownDetector and compare reports from other users.”
She added that broadband users may be entitled to £9.76 per day in compensation after two days without service, as set by Ofcom.
Mobile refunds vary depending on how long the outage lasts.
About DownDetector
DownDetector tracks outages for major online platforms like X (Twitter), Instagram, Facebook, and Virgin Media.
It reports incidents when user submissions spike significantly above normal traffic levels.
The platform describes itself as “where people go when services don’t work,” combining user reports, social media data, and web analytics to confirm disruptions.
What to Do if Your Internet Is Down
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Restart your router and check your provider’s website.
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Visit DownDetector.co.uk to see if others report similar issues.
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If your outage lasts more than two working days, contact your provider for compensation.
